Return & Exchange Policy

 

At Inruz Collection, we aim to deliver high-quality handmade jewelry. Please read our return and exchange policy carefully before placing an order.

 

Eligibility for Exchange:

 

• Exchanges are only applicable in case of damaged or incorrect items.
• Custom-made products are non-returnable and non-exchangeable.

Important Instructions:

• Customers must record a complete unboxing video while opening the package.
• This video is mandatory for any claim regarding damage or missing items.

Reporting an Issue:

• Any issue must be reported within 24 hours of delivery.
• Customers must share clear pictures or video evidence.
• Contact us via WhatsApp at 0333-8463266 for quick assistance.

Conditions:

• No claim will be accepted without an opening video.
• Claims after 24 hours of delivery will not be entertained.
• Product must be unused and in original condition.

We reserve the right to approve or reject any claim after reviewing the provided evidence.

We are committed to providing the best possible service and resolving genuine issues promptly.

Thank you for your understanding and cooperation.